As a member of the JTB group, we have established our corporate credo of helping to create a peaceful and richly satisfying society by bringing together people of different regions and nations.
Based on this credo, our guiding principle as a DMC for Japan and Asia is to increase our corporate value through constant reform of our operations and providing the best corporate MICE, SIT, and package tour products, services, and solutions designed for overseas clients by applying know-how cultivated over years of experience as well as constantly striving to provide the ultimate in customer satisfaction. At the same time, we are committed to open and fair corporate activities and treat the confidence placed in us by our customers, business partners, and society with the highest level of importance.
For the actualization of such credo and philosophy, we think that it is an indispensable requirement to securely protect personal information of all the people that are related to us, including our customers. Therefore, we will take the following measures.
1.We will prepare the personal information protection management system on protection of personal information that conforms to the JISQ15001 standard, and all our directors and employees will strictly observe it.
2.We will collect, use, provide, and handle personal information in accordance with the above personal information protection management system We will legally and fairly collect such information within the range necessary to our business for use and provision within the aimed scope.
3.We will take organizationally and technologically reasonable measures to prevent and correct loss, destruction, falsification, leakage, and other risks of all the personal information handled in our company, as well as illegal access to it.
4.We will create a system that provides appropriate and timely responses to complaints or questions regarding the use of personal information.
5.We will observe laws and ordinances on protection of personal information, guidelines, social norms, and public order and morals.
6.We will constantly improve the personal information protection management system through regular auditing and checking.
Our company handles our customer's personal information in the following manner based on the Act on the Protection of Personal Information and our company's policy for personal information protection so as to ensure the protection of such information.
| 1. Customer's personal information retained by our company |
| Our company retains some personal information provided by our customer for application for use for travel arrangements, etc., as personal data. |
| 2. Purpose of use of customer's personal information |
Our company and our company's consigned travel agencies (retailers) will use personal information specified in the application form submitted for application for tours, etc., for the purpose of communicating with the customer, as well as to the extent necessary for making arrangements for services provided for transportation, lodging facilities, etc., to be used for the travel arrangements requested by the customer (Main transportation, lodging facilities, etc., are specified in the contractual document) and for taking the procedures for receiving such services.
*In addition, our company may use a customer's personal information for the following purposes:
- Offering information concerning products, services, and campaigns provided by our company or affiliated companies
- Asking for cooperation for gathering opinions, comments, etc., after travel
- Asking for cooperation with questionnaires
- Providing privilege services
- Preparing statistical data
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| 3．Sensitive information |
| Our company will not obtain, use, or provide to a third party personal information concerning a customer's political view, beliefs (which means religion, thought, or creed), race and ethnic group, family origin and permanent domicile, healthcare and sex life, or criminal record (hereinafter called “sensitive information”) unless it is required by applicable laws and regulations. Also, when we obtain, use, or provide to a third party sensitive information, we will exercise particular caution in handling it so that such act will not deviate from the purposes allowed by law. |
| 4. Provision of customer's personal information to a third party |
We will provide customer's personal information, such as customer's name, gender, age, address, telephone or e-mail address, passport number, credit card number using an electronic method, etc., to transportation companies, lodging facilities, insurance companies, or their proxies acting for them to the extent necessary to make arrangements for requested travel services, and taking the procedures for receiving such services, or to the extent necessary for procedures required for insurance to fulfill our company's responsibility under the travel contract and costs to be incurred in the event of an accident.
For the convenience of customer shopping, etc., at travel destinations, our company may provide customer's personal data retained by our company to relevant souvenir shops. In such case, we will deliver to them personal data including the customer's name, passport number, and relevant flight number using an electronic method, etc., in advance. Customers who wish to withhold such personal data to be provided to these business entities are asked to notify their retail agency where the application for travel arrangements was made before departure. |
| 5. Collection and use of customer's personal information |
Customers are asked to note in advance that our company will handle customer's personal information in the following manner when collecting and using such information.
- We will specify the purpose of the collection and the range of use on the brochure and application form, and obtain the relevant customer consent.
- We will not use this information for any other purposes than the said purpose of collection unless the relevant customers' consent is obtained.
- In case we entrust or provide it to a third party, we will inform the relevant customer accordingly in advance and obtain the relevant customer's consent.
- If a customer is a minor (under age), we will obtain the consent of the person with custody.
- In order to simplify the customer's application procedure in the future, we may share the customer's personal information with our company's group companies specified below, while we will keep it under close supervision and strict surveillance.
| JTB Corp. |
| JTB Hokkaido Corp. |
| JTB TOHOKU Inc. |
| JTB KANTO Corp. |
| JTB Tokyo Metropolitan Corp. |
| JTB Business World Tokyo Corp. |
| JTB CHUBU Corp. |
| JTB TOKAI Corp. |
| JTB Western Japan, Corp. |
| JTB OSAKA Corp. |
| JTB Chugoku Shikoku Corp. |
| JTB KYUSHU Corp. |
| i.JTB Corp. |
| JTB BUSINESS INNOVATORS Corp. |
| JTB TRAVELAND Inc. |
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| 6. Shared use of customer's personal information |
We will share the use of some of the customer's personal data retained by our company with our company's group companies as specified below to the minimum extent necessary for communicating with the customer, such as name, address, telephone number and e-mail address. Our company's group companies may use it for providing information on each company's business profile, and events, etc., simplifying the customer's application procedure, and delivering purchased goods.
| Company name |
Head office location |
| JTB Corp. |
2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo |
| JTB Hokkaido Corp. |
8F Urban Net Sapporo Bldg., Kita 1-jo Nishi 6-chome, Chuo-ku, Sapporo-shi, Hokkaido |
| JTB KANTO Corp. |
11-2 Shintoshin, Chuo-ku, Saitama-shi, Saitama |
| JTB Tokyo Metropolitan Corp. |
2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo |
| JTB Business World Tokyo Corp. |
3-4-1 Shibaura, Minato-ku, Tokyo |
| JTB CHUBU Corp. |
1-1-4 Meieki, Nakamura-ku, Nagoya-shi, Aichi |
| JTB TOKAI Corp. |
1-1-4 Meieki, Nakamura-ku, Nagoya-shi, Aichi |
| JTB Western Japan, Corp. |
2-1-25 Kyutaro-machi, Chuo-ku, Osaka-shi |
| JTB OSAKA Corp. |
2-5-10 Sonezaki, Kita-ku, Osaka-shi, Osaka |
| JTB Chugoku Shikoku Corp. |
7-19 Hondori, Naka-ku, Hiroshima-shi, Hiroshima |
| JTB KYUSHU Corp. |
5F Shin-KBC Bldg., 1-1-35, Nagahama, Chuo-ku, Fukuoka-shi, Fukuoka |
| JTB BUSINESS INNOVATORS corp. |
2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo |
| JTB TRAVELAND Inc. |
5-1 Kabuto-cho, Nihonbashi, Chuo-ku, Tokyo |
| JTB TOHOKU inc. |
3F Meiji Yasuda Seimei Bld., 3-7-23, 1-ban-cho, Aoba-ku, Sendai-shi, Miyagi |
| JTB Business Travel Solutions, Inc. |
5-8-40 Kiba, Koto-ku, Tokyo |
| JTB SUN&SUN CO., LTD. |
4-39-11 Higashi-Ikebukuro, Toshima-ku, Tokyo, |
| JTB GLOBAL CLUB, INC. |
5-17-9 Shinjuku, Shinjuku-ku, Tokyo |
| PTS Corp. |
3-13-2 Takada, Toshima-ku, Tokyo |
| JTB Grand Tours & Services, INC |
5-7-20 Jingumae, Shibuya-ku, Tokyo |
| JTB World Vacations, Inc |
IK Bldg., 2-24-9 Osaki, Shinagawa-ku, Tokyo |
| Travel Plaza International, Inc. |
2-1-9 Tomioka, Koto-ku, Tokyo |
| TRAVEL PLAZA INTERNATIONAL CHUBU, INC. |
4-8-12 Meieki, Nakamura-ku, Nagoya-shi, Aichi |
| TPI Western Japan, Inc. |
4-5-20 Minamihonmachi, Chuo-ku, Osaka-shi, Osaka |
| JTB SUN&SUN WESTERN JAPAN CO., LTD. |
2F AD Building, 2-3-12 Minamihonmachi, Chuo-ku, Osaka-shi, Osaka |
| JTB Management Service Corp. |
2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo |
| JTB Trading, Inc. |
2-43-20 Minami-Ikebukuro, Toshima-ku, Tokyo |
| Bankers Partner, Inc. |
16F Tokyo Bankers Association Bld., 1-3-1 Marunouchi, Chiyoda-ku, Tokyo |
| JTB GLOBAL ASSISTANCE, INC. |
2-1-15 Iwamoto-cho, Chiyoda-ku, Tokyo |
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| 7. Inquiries concerning customer's personal information and requests for disclosure, deletion, and correction |
Customers who wish to ask us to disclose or delete their personal information retained by our company, or correct its content, or withhold its use or provision to a third party are asked to notify the following contacts, which will provide information concerning the necessary procedure. Necessary measures will be taken without delay in accordance with applicable laws and our company's internal regulations
In addition, if we cannot meet part or all of such requests, we will explain the reasons it is not possible.
The following department, etc., will handle inquiries, requests, etc., concerning personal information
(1) Inquiries, complaints about the handling of personal information, and requests for disclosure or deletion of personal data [Personal data referred to in 4 - (5) above]
JTB Global Marketing & Travel Inc., Planning and Administration Department
Address: 2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo, Japan
Inquiries, etc., accepted: 9:30 ~ 18:00 (weekdays)
Telephone: 03-5796-5400 (Closed on Sat., Sun., and national holidays, and from Dec. 30 to Jan. 3)
*The form necessary for requesting disclosure or deletion is available at branch offices of the companies listed in "6. Shared use of customer's personal information", but such request should be made only by mail to the above address.
(2) Request for correction of the content of personal data, withholding of its use, or provision to a third party The request should be made to the retail agency where the application for travel arrangement was made.
(Details for the contact are mentioned on the applicant's copy of the relevant application form or contractual document.) |
| 8. In the event there is a leak of personal information |
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In the event of a problem with personal information, such as leakage, we will immediately inform the relevant customers of the problem. We will work to secure the safety, and when necessary, we will temporarily suspend our company's system or promptly make public the facts on the company's website, etc. |
